About Us

Our core values and guiding principles

Passion and enthusiasm

We have a passion for dynamic and accessible collections management. Collections are at the heart of successful museums and we will work with you to innovate and create new and sustainable ways for collections to be used.

Openness and integrity

We want museums and heritage organisations to thrive and succeed. We provide solutions and ensure best practice in all areas of effective collections management is achieved. We pride ourselves on working to the highest ethical standards and act with openness, trust and integrity, ensuring our work with you leaves a lasting legacy.


We are friendly, approachable and with an excellent track record in delivering projects. We will work with you to ensure your collections management projects are expertly planned and reflect the ethos of your organisation and the communities it serves.

CMN Partners

The CMN Partners and core team are Heather Lomas and Emma Chaplin.

Heather Lomas

A founding partner of Collections Management Network and with extensive knowledge of standards, practical experience of collections management, project delivery and training development Heather has worked with museums and heritage organisations for over 25 years. She combines strategic thinking for collections with a pragmatic and practical approach, enabling projects to reach realistic and lasting solutions.

Heather is an experienced collections management trainer; she works across the UK delivering the full range of CMN training courses. Heather Lomas Consulting provides a wide range of consultancy services to the cultural heritage sector. Collections Management Network provides the focus for Heather's collections related work.


Emma Chaplin

Emma is a partner in Collections Management Network and brings a wealth of knowledge and experience in meeting long standing collections management challenges, based on over 20 years of work the museum sector including managing large industrial, rural life and boat collections.

She combines a deep knowledge and respect for collections management standards with pragmatism and enthusiasm to find successful and robust solutions for a broad range of museums and heritage organisations.

Emma is an engaging and effective collections management trainer and facilitator, working with regional and national bodies across the country.

Collections Management Network provides the focus for Emma's collections related work whilst she works with Emma Chaplin Heritage and Museum Services to offer a wider range of services to museum and heritage organisations.


CMN Associates

We routinely work with trusted associates providing a wide range of skills and experience to the CMN team.

Janice Tullock

Janice Tullock is a registered archivist with over 20 years experience of managing collections at both a practical and strategic level. This experience covers collections information, developing options for managing collections and collections access. Having moved archive collections several times Janice has a particular specialism in supporting the development of new archive buildings. Janice has been an adviser and mentor on collections and audience development for the Heritage Lottery Fund since 2000. She was also the co-consultant that led the scoping and design of the UK Archives Accreditation Scheme and has supported several archive services in their accreditation applications. For more information on previous projects visit..


Susanna Hillhouse

Susanna is the Registrar for the National Trust for Scotland where she currently manages large-scale cataloguing projects and works to maintain documentation standards in over fifty properties. She has worked in the museum sector for more than 20 years, including seven years as a freelance collections management consultant and seven years as manager of the Accreditation Scheme in Scotland. She has also worked for Collections Trust, advising, writing good practice guidance, including the publication 'Collections Management – a Practical Guide', and contributing to the development of the SPECTRUM standard.

Alex Dawson

Alex has worked in the museum sector for 30 years, in curatorial roles and as a consultant. She has worked with different types of collections and has advised many museums on the management of museum information. Alex is an experienced trainer and has particular interests in standards, skills and curriculum development. She has managed a wide variety of projects for the Collections Trust and created a large body of advisory collections management content.

Margaret Harrison

Margaret has been working in museum for over 20 years. She spent 14 years as a freelance consultant working with museums of all shapes and sizes on collections management and documentation. During this time she also worked for Collections Trust and was co-author of "Documentation – a practical guide". Since 2014 Margaret has been Collections Manager for Canal & River Trust responsible for the collections at National Waterways Museum, Gloucester Waterways and the Canal Museum. This has been a fascinating and unique challenge with 68 boats to look after!